Order Cancellation Policy

1. If you cancel your order before the items are dispatched, we shall process your refund within 5 working days.

2. Orders cancelled after the dispatch or if the delivery is refused, there will be a charge of £50 per pallet for the items to be returned back to us. We shall let you know where goods need to go back as different items are dispatched from different locations.

3. For orders placed via our website or via telephone, customers have 14 days starting from the day of delivery to inform us that they wish to cancel the order and return the items. We must be informed in writing by sending email to onlineorders@ashfordtileandbathroom.co.uk or by calling 01784 242 877.

4. Goods must be returned to us within 14 days after we confirm that your return is accepted.

5. Your right to cancel excludes some items: See 'Exclusions' section below.

6. We reserve the right to cancel your order for any reason. You will be notified of any cancellations as soon as reasonably practicable.

7. Reimbursements will be made no later than 14 days after the day we receive goods back from yourself and the goods have been inspected. All refunds will be made to the same account which payment was taken from.

Exclusions

1. Made to Order items cannot be cancelled or returned as unwanted as they are specifically manufactured or altered for customers such as Whirlpool Spa Baths, Tongue and Grove Wall Panels and personalised items.

2. Special Order Items, i.e. any items which do not appear on our website or brochures, can only be cancelled within 24 hours of order confirmation.