Privacy Policy

1. Introduction
This Privacy Policy explains how Ashford Tile and Bathroom Centre collects, uses, and protects your personal data when you visit our website, place an order, or interact with our services. We are committed to safeguarding your privacy and complying with UK data protection laws.

2. What Data We Collect
We may collect the following personal data:
• Contact Information: Name, email address, phone number
• Delivery Details: Shipping address, billing address
• Order Information: Products purchased, payment method (processed securely via third-party providers)
• Technical Data: IP address, browser type, device information, cookies

3. How We Use Your Data
We use your data to:
• Process and deliver your orders
• Communicate order updates and respond to enquiries
• Improve our website and customer experience
• Comply with legal obligations

4. Legal Basis for Processing
We process your data under the following lawful bases:
• Contractual necessity: To fulfil your order
• Legal obligation: For tax and accounting compliance
• Legitimate interests: To improve services and prevent fraud
• Consent: For marketing communications (you may opt out anytime)

5. Data Sharing
We may share your data with:
• Our suppliers
• Delivery partners (e.g. couriers)
• Payment processors
• IT and hosting providers
• Legal or regulatory authorities when required
We never sell your data.

6. Cookies
Our website uses cookies to enhance functionality and analyse traffic. You can manage cookie preferences via your browser settings.

7. Data Retention
We retain your data only as long as necessary:
• Order and delivery records: up to 6 years (for legal compliance)
• Marketing data: until you withdraw consent

8. Your Rights
Under UK law, you have the right to:
• Access your data
• Correct inaccurate data
• Request deletion
• Restrict or object to processing
• Data portability
• Withdraw consent (where applicable)
To exercise your rights, contact us at onlineorders@ashfordtileandbathroom.co.uk

9. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

10. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with a revised effective date.

11. Contact Us
If you have questions or concerns about this policy or your data, please contact us via:
Email: onlineorders@ashfordtileandbathroom.co.uk
Phone: 01784242877
Address: 121 Convent Road, Ashford, Surrey, TW15 2HW